A review of Patel, Chaussalet and Millard (2008) on balancing the NHS balanced scorecard and untangling healthcare performance indicators.

How Six Sigma and discrete event simulation were combined to reduce delays and streamline the hospital discharge process.

How Lean Six Sigma was applied to reduce healthcare-associated infections in surgical patients, and the results achieved.

How changing the statistical method changes hospital and surgeon rankings: the case of the New York cardiac surgery report cards.

How a large public hospital emergency department was transformed with Lean: the structured approach, changes made and results for patient flow.

How the Leapfrog methodology evaluates hospital CPOE systems for medication safety, and what it reveals about implementation.

How trigger tools measure harm in healthcare: the Global Trigger Tool approach and its role in safer care.

A generic methodology for assessing the quality of clinical practice guidelines, and how it compares with AGREE.

Are EHR data more accurate than administrative claims for quality measurement? Evidence and implications for pay-for-performance.

Achievable benchmarks of care explained: the concept, the ABC method and how it supports realistic quality improvement goals.

The adverse drug event trigger tool: a practical method for measuring medication-related harm in hospitals.

Using administrative databases to measure the quality of end-of-life care: indicators, strengths and limitations.

Pseudoinnovation in healthcare quality improvement: how methods spread with new labels but little new substance.

How the Global Trigger Tool compares with voluntary reporting in detecting adverse events in hospitals.